Ruth Oluduyile

Coordinate care requests and clinical documentation between patients and providers, ensuring timely and accurate processing.

Serve as a point of contact for member and provider inquiries, delivering high-quality support in a fast-paced environment.

Navigate multiple digital platforms, including CRM systems and spreadsheets, to monitor case progress and prioritize daily tasks.

Support peer-to-peer review workflows by managing physician requests, updating case statuses, and resolving escalations in collaboration with clinical teams.

Communicate professionally across multiple channels, maintaining empathy and clarity in interactions with patients, providers, and internal departments.

Assisted in training incoming staff on internal systems, protocols, and service standards to maintain team efficiency and quality.

Managed participant communications and outreach efforts, ensuring a positive and responsive experience for families and program partners.

Maintained detailed digital records and performance data using cloud-based databases, collaborating across departments to resolve issues quickly.

Balanced multiple responsibilities, including scheduling, reporting, and coordination with external partners, while meeting time-sensitive demands.

Documented clinical encounters in real time into the EMR system, working closely with physicians to ensure the completeness and accuracy of patient records.

Maintained strict confidentiality of sensitive patient data in full compliance with HIPAA regulations.

Gained deep familiarity with electronic medical record systems (EPIC), clinical workflows, and medical terminology.

Supported clinical teams in maintaining smooth patient flow and timely chart completion, improving overall service delivery.

Reduced insurance fraud by thoroughly vetting documents with attention to detail.

Ensured error-free and complete documentation of all records for insurance approvals, maintaining high accuracy standards.